Robot "injured" event: "Improper operation" or "design flaw"?

Artificial intelligence is playing an increasingly important role in life. Among them, the service robots mainly for humans have higher requirements in terms of intelligence, safety and reliability than other types of robot products. Recently, the robot "Little Fat" accident in Shenzhen caused people to pay attention to the safety of service robots: Is it a "design flaw" or "improper operation?" How to keep up with industry standards and quality supervision?

During the Shenzhen High-Tech Fair this year, a "robot wounding" incident was reported on the Internet. A netizen sent a picture on WeChat and said: "I saw the evolution of the next-door booth. The chubby robot was not manipulated. I suddenly ran up and dried up the glass wall. I injured the people along the way and watched the people. There, I yelled 'Robots are making troubles.'" The picture shows that the site was covered with glass and an injured audience was carried away on a stretcher.

Subsequently, the Shenzhen High-Tech Fair Organizing Committee issued an announcement: the 1D32 booth of Hall 18 of the 18th High-Tech Fair, Shenzhen Zhanjing Century Technology Co., Ltd. booth, because the exhibitor staff did not operate properly, mistakenly used the “forward button” as the “back button”. A robot (also known as "Little Fat", produced by Beijing Evolutionist Robotics Co., Ltd.) used to assist in the display of projection technology crashed into the glass of the booth, and the glass fell to the ground and scratched a live audience, causing the ankle to be Cut through the blood.

The relevant person in charge of Beijing Evolutionary Robot Company said that the speed of "Little Fatty" is about 10 meters per minute, which is equivalent to the slow speed of adults. In terms of shape design, the chubby height is 1024mm, which is the shape of a tumbler to prevent children or pets. Throw it down. The person in charge said that it can be braked by tapping the head of the chubby. In addition, there is an SOS button on the back of the chubby, which is easy for the user to find and touch, and can be braked by pressing this button or opening the mask.

Wang Xiao, production director of Shenzhen Xiaosheng Intelligent Technology Co., Ltd., a production partner of “Little Fat”, explained that “Little Fat” has two operation modes, namely robot mode and manual mode. When the mask is opened, the manual mode is turned on, and the robot mode is turned off. At this time, the automatic obstacle avoidance function disappears and can only be manually operated.

Wang Wei told reporters: "The main reason for the accident on the day was that the staff of the company was improperly operated and mistakenly used the forward button as a back button." Wang Wei believes that "Little Fat" has no safety hazard: "The car will step on the gas pedal, but There are also cases where the throttle is braked. If an accident occurs, can the responsibility be attributed to the throttle?"

Some experts pointed out that the problem of service robots cannot be seen with the metaphor of "throttle as a brake". Although it is an accident, its safety risks must not be taken lightly, especially for the service robots of vulnerable groups such as children and the elderly.

According to the relevant person in charge of the Beijing Evolutionary Robot Company, under the current technical conditions, the actions of the robot must conform to the preset procedures and rules. At present, the most autonomous behavior that robots can achieve is to implement the scene that is closest to the current in the preset program. Therefore, it is too early to talk about robot attackers and related ethical discussions. "The current service robot is still a low-end robot."

Yao Yi, the marketing director of Shenzhen Zhanjing Century Technology Co., Ltd., another partner of Beijing Evolution, believes that the so-called robot is actually built-in search and speech recognition technology in the machine, and then connected to the network to perform basic operations. Just like the toys you played when you were young."

Fan Jianping, dean of the Shenzhen Institute of Advanced Technology of the Chinese Academy of Sciences, said that China's service robots are still in their infancy, similar to the "intelligence of toys." For example, entertainment dialogue robots and sweeping robots are all performing a certain range of single operations. "In terms of safety, China's aging problem is becoming more and more serious. It requires a large number of elderly care workers. Can it be replaced by robots? Robots are not allowed to make mistakes, otherwise they may be life-threatening."

The "Little Fat Event" exposed the lack of standards in the service robot industry. China's robot industry standards are still in the state of exploration, and there is no comparability and reference, which needs to be standardized. At the same time, who will manage the robot once it happens? There is also no clear solution. Fan Jianping pointed out that in the future, China needs to speed up the production standards and safety standards for service robots.

Why do humans develop robots? According to the industry, the original intention of developing robots is to assist human work and serve human life and learning.

"Robots and people can be similar to God, but they can be similar to each other. It is not a humanoid robot, but a robot that looks like a human being." Academician of the Chinese Academy of Engineering, Director of the Chinese Society of Artificial Intelligence Li Deyi said that although the development of science and technology will bring infinite possibilities, it is still difficult for robots to achieve the same level of intelligence as human beings.

Li Deyi analysis, on the one hand, the theory and technology based on existing robots are relatively independent, lacking complex and comprehensive considerations. For example, it is currently possible to make a robotic arm to grasp the bottle, but it is very difficult to take a pen at the same time; on the other hand, the existing information transmission technology cannot support the cognitive ability as complex as human beings. For example, the amount of information generated by a person's hand in one second can reach dozens of Gs, so that a large amount of information to achieve perception, transmission and analysis is still an impossible task.

In the future, the service robot market will continue to heat up as investment enthusiasm continues, and the market size will continue to grow. Take Shenzhen as an example. According to the statistics of the Shenzhen Institute of Advanced Science, the scale of the service robot industry in Shenzhen will reach 300 billion yuan to 500 billion yuan within ten years.

Fan Jianping believes that the development of service robots has become a trend, the level of technology in the future will be higher and higher, and the way of life will be changed. The goal of the service robot is to use the word "service" to interact directly with people and provide services to humans. This requires very high mechanical and safety requirements for the robot. Therefore, the development of service robots in the future should start with “objects” and then start “for people” step by step.

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