Beijing Jietong Huasheng recently announced the launch of the Lingyun smart customer service system for phones. This system fully uses telephone voice interactive question and answer, creating a precedent for domestic smart customer service systems to access telephone channels!
The phone version of the Lingyun intelligent customer service system relies on the Lingyun intelligent customer service, equipped with Lingyun platform voice recognition (ASR), speech synthesis (TTS) and other domestic leading artificial intelligence technology capabilities, enabling customers to access the intelligent customer service system through the telephone channel The effect of conducting voice question answering. Therefore, for the major service industries where the customer service channels are mainly telephones, the appearance of the phone version of the Lingyun intelligent customer service system is no different from that of a long time. Therefore, the person in charge of the customer service department of a well-known domestic taxi software company said after experiencing the dialogue effect of the phone version of the Lingyun intelligent customer service system: "If this phone version of intelligent customer service is applied to our customer service department, I believe that at least every month The company has reduced its spending on customer service resources by about 70%! "
The core technology of Jietong Huasheng Lingyun intelligent customer service system uses the natural language understanding technology (NLU) developed by "Tsinghua Lingyun Artificial Intelligence Research Center", which has accurate semantic understanding, high recognition rate and low misrecognition rate. And other features, and the Lingyun intelligent customer service system also has the "single point maintenance knowledge base, supporting multi-channel access" feature, which can provide 7 * 24 hours of intelligent response services for multiple customer service channels of the enterprise at the same time The cost of maintaining the customer service system is minimized. Therefore, since the introduction of Lingyun's intelligent customer service system, it has served many banks and financial institutions such as Agricultural Bank of China, China CITIC Bank, China Postal Savings Bank, Lanzhou Bank, Pacific Insurance, Baoshang Bank, GF Fund, ICBC Credit Suisse, etc. The outstanding effect is widely recognized by customers.
The speech recognition (ASR) technology and speech synthesis (TTS) technology used in the phone version of the Lingyun intelligent customer service system are also leaders in similar technologies in China, and are recognized by Huawei, ZTE, Ali, and others for their accurate speech recognition and excellent speech synthesis effect. JD.com, Baidu and other well-known enterprises have adopted and praised it. Therefore, the phone version of the Lingyun intelligent customer service system with these innate conditions is undoubted in its experience and effect.
It is believed that the phone version system of the Lingyun intelligent customer service system brings not only an intelligent change in the customer service system but also an innovative change in the concept of customer service. At the same time, it also makes Jietong Huasheng take a more successful step forward on the belief that "Lingyun Technology originates from Tsinghua to serve the world". And Jietong Huasheng is willing to take this opportunity to lead fellow researchers in the field of artificial intelligence to move towards the ultimate "artificial intelligence era"!
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