[PConline Talk] The record-breaking double-twenty-day price per year is the best proof of the development of online shopping trends. Things that can be purchased almost online can be obtained through online shopping. Mobile phones, computers, clothes, etc., and even meals can be booked online. However, there is only one type of household appliance that everyone wants to buy online and some are unwilling to buy online. Online shopping appliances are both convenient and troublesome, and people who understand it naturally understand it. Recently, the State Administration for Industry and Commerce issued the "Interim Measures for the Return of Goods Purchased on the Internet for 7 Days without Reason", in which the home appliances products were formally incorporated into the scope of the 7-day no-reasonable return and were formally implemented on March 15, 2017.
The issue of "315" home appliance complaints has been the focus of attention every year. The after-sales service of home appliances has always been a pain point that the appliance industry can hardly cover up. Home appliance products generally involve problems such as delivery and installation, but they are more troublesome. Only some e-commerce companies show that home appliances support 7 days no reason to return, but the terms are set by the e-commerce themselves and are more stringent, for example, to ensure packaging Complete and so on, in fact, these are unreasonable. In the new regulations, the 7-day unreasonable return terms for online shopping goods, including home appliances, are clearly defined, which in fact provides consumers with protection. This should be gratifying, but think about it carefully. Even after the new regulations are implemented, the effect they can achieve may not be too optimistic.
The introduction of the new regulations will inevitably be beneficial!“The Interim Measures for the Return of Goods for Purchase on the Internet for 7 Days†clearly states that commodities can maintain their original quality and functions, and that commodities, accessories and trademark marks are complete, and they are considered to be in good condition. Consumers open a package of goods based on inspection needs, or perform reasonable debugging to confirm the quality and function of a product does not affect the integrity of the product. This means that unpacking the product can no longer be a reason why the electricity supplier refuses to return the product within 7 days. This is not only for home appliances, it is a very suitable safeguard for any online shopping.
In addition, once the quality or functional problems of home appliances appear, it is more troublesome for consumers. Under the new measures, online shopping for home appliance support for 7 days no reason to return, at least give consumers a certain period of time on the product has a probation period, after all, through online shopping, before the product did not have any practical experience, unlike offline The physical store can be tried out in the field.
In order to make the withdrawal conditions clearer, the new approach also clarified the definition of “not perfectâ€: unauthorized repairs, alterations, damages, changes to mandatory product certification marks, instruction labels, machine serial numbers, etc. are difficult to recover. The appearance of the original appearance of the use of traces, or generate activation, authorization information, unreasonable personal data retention and other data usage traces. Regardless of whether it is for consumers or businesses, whether or not it can be implemented for seven days without a reason to return can be done.
In fact, the introduction of new methods, through the clear seven days no reason to return the details of terms to regulate online shopping channel transactions, consumers can no longer follow the electricity supplier's own rules, has mastered more initiatives to make online shopping more secure.
The introduction of new measures, online shopping for home appliances support 7 days no reason to return, is great news. However, because it is home appliances, people can not help but worry about the merits, what the effect of this provision can play.
The problem that cannot be avoided is the shipping cost. The new measures have pointed out that the freight generated by the return of goods is borne by the consumers according to law. Where there is an agreement between the operator and the consumer, the agreement shall be followed. For home appliances, small products are okay. If they are like washing machines and televisions, the surest way is to use logistics instead of ordinary express delivery. In this case, the freight costs are relatively high. Who will bear the freight? ? If you think about it, it would be unfair for consumers or businesses to take on it. This is still an insoluble contradiction.
There is, for the definition of goods in the new approach "incomplete" definition, in fact, some in empty talk, home appliances, especially home appliances, due to the large size, in the process of dismantling or trial, it is almost impossible to guarantee not to stay The use of traces, but also not easy to restore the original, this situation is still in accordance with the provisions of the regulations can not be applied for 7 days no reason to return; In addition, due to the return of consumers and merchants in the process of return or logistics, transport occurred The accidental trace or damage, the merchant can certainly refuse to return, and consumers are also very difficult to prove the accident occurred in transit, which is also a solution to the problem.
Most consumers still trust offline stores
And these contradictions are not as serious as purchasing offline online store channels. This is also one of the reasons why the proportion of online shopping for home appliances has been growing slowly. Under the new conditions, the benefits that can be brought about by home appliances without support for 7 days in return are not so obvious to consumers. The main reason is that there is no way to regulate every detail in the real implementation process.
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