The cost of empty net anion function is less than five yuan?

In recent days, the China Quality Promotion Promotion Institute has conducted unannounced visits to the quality of public (public) services in Beijing. This morning, the results of the visits were disclosed, among which the after-sales quality problems were mainly concentrated in the mobile phone, air purifier, and water purifier industries.

In recent years, air purifiers and water purifiers have become the necessities of many families as consumers continue to raise awareness of air pollution and water pollution hazards. Under the unannounced visits of the China Quality Promotion Association, it was found that air purifier manufacturers do not pay attention to the quality of their products, but they blindly exaggerate the product's other functions. Many manufacturers advertise their products with oxygen bar and negative ion function. The investigated anion function is only a generator of negative ions in the electronic control part. The purchase cost of this generator is less than 5 yuan, but the manufacturer can raise the selling price by hundreds or even thousands of yuan, and it has no practical significance to the health of consumers. .

In addition, when the investigation team unannounced visits to electric stores across the country, it was found that almost all manufacturers claimed that their products could purify PM particles in the air, sterilize, sterilize, remove formaldehyde, and even many manufacturers claimed that the purification rate could reach 99.9%. However, during discussions with industry experts, it was found that these were merely means for manufacturers to exchange concepts, exaggerate the promotion of technical indicators, and mislead consumers. Void labels and false propaganda have also become the biggest problem in the current air purifier market:

The air purifiers on the market mostly rely on passive filter filtration. The filter is the core component of the air purifier, and regular replacement is essential. However, there is no standard for the true service life of the filter, and the industry is difficult to define. For example, the same machine can only be used for 3 months in Beijing and it can be used in Hainan for more than 1 year. Some manufacturers exaggerate the use of filter screens regardless of the actual situation. For example, a Japanese brand advertises its own filter for 10 years (actually defined by the Japanese environment), causing consumers to not replace the filter in time and causing secondary pollution at home. There are many manufacturers who claim to use imported HEPA to push up the sales price. In fact, if consumers import it, they cannot be determined.

The lack of standards for mobile phone after-sales service also needs to be solved

According to the complaint data of the Complaint Office of the China Quality Promotion Association in the second half of 2015 to April 2016, the defects in the after-sales service of mobile phones have surpassed traditional home appliance repair services, and have become hot spots for complaints that plague consumers.

Yesterday evening, the China Quality Promotion Institute visited the service hotlines of Apple, Samsung, Xiaomi, Huawei, OPPO, vivo, Cool, Lenovo, Meizu, Nubia, LeTV, Hammer and other brand mobile phones. This morning, open surveys revealed that the main issues of the after-sales problem in the mobile phone industry are:

The artificial service time of some brands of mobile phones is unreasonable. Samsung, hammer, millet and other mobile phone artificial services are only available until 18:00; Huawei and Cool artificial services are available until 20:00. Consumers encounter technical problems in the evening and cannot get timely services. They need to consult or make appointments for maintenance. They must wait until the next working day. The mobile phone is almost 24 standby use. We call on manufacturers to open a 7*24-hour consultation service hotline to ensure that consumers receive timely technical support.

The hotline service has the problems of long waiting time for receiving calls, multi-level menu settings, complex selection of manual service operations, and voice services that cannot meet the needs. The hotline for Apple and OPPO phones is the slowest to answer, waiting for more than 1 minute.

Regarding the three-bundle provisions concerning the vital interests of consumers (eg, seven-day refunds), most of the customer service have consciously avoided and only told the maintenance and inspection methods. Some of them also requested that the repairs must be invoiced and other requirements. The staff repeatedly asked about it before they could say Return machine.

Inexperienced business, technical problems generally can not reply, in which Apple's mobile phone customer service is always not a positive answer to the consumer, or repeatedly repeat the need for appointment testing and other cliches, some of the basic use of common sense can not quickly reply, wait longer, The consultation experience feels worse. Photo/reporter Cao Boyuan said: The picture shows the staff of the China Quality Promotion Association. It is making an unannounced visit to the Beijing public (public) service quality.